Brentwood Auto Repair

Very professional, honest and reliable company. Customer service is excellent! Kathy who assisted me is very friendly, knowledgeable with great customer service skills. Thank you!

Very professional, honest and reliable company. Customer service is excellent! Kathy who assisted me is very friendly, knowledgeable with great customer service skills. Thank you!

My experience with Keep It New Auto Service was great from the first time I talked with Ann. She was thorough in gathering information on my needs. She was also able to fit me in earlier than scheduled. The car runs great! This is an honest company and team and they will not convince you to do more than needed. I highly recommend them!

Service is always friendly and honest. Work is always top notch and timely. Every visit always exceeds my expectations.

Fantastic service! Always very meticulous and safe! They are very invested in sending me out on the road safely!

I was very happy with everybody I talked with, but surprised there was no shuttle to take me home being a senior we only have the one car, luckily my son was off that day. Our car was there 3 days and they could not find out why it would not start and or release the key. So I picked it up Thursday afternoon picked up my grandson and went home, the next day my wife went shopping and when she got to the car And put the her items in the car it would not start, turn the key and nothing and the key was locked. She then called me and then I called Keep it New, Kathy told me that if I wanted it towed there now maybe someone could take a quick look at it since I did not have an appointment ( made one for the 31st. Which was the earliest) since I knew that was not going to happen on Friday I told Kathy I would bring it back then. So I called my wife back and talked her thru opening the hood and shaking the wires next to the battery and the car started, but lost the radio and turn signals so when she got home I pulled out the Radio fuse and put back in and radio and turn signals work again until the next time it acts up and won’t start. I originally worked with Ann and have told her all my stories about our car, abd on Saturday I sent her several reviews my wife found on Car Garu with people having the same issues, I hope she got them. Lee I’m sorry to go on and on but you did ask Ha ha I hope when I bring it in again they can fix our problems. Thank you Gil britto

From the moment you call to get information and set an appointment, to the time you are greeted and thanked for your business, the whole staff is courteous, welcoming and professional. They obviously know what they are doing and they make sure to explain their process and reasoning to make sure you are comfortable from the start. Their use of customer facing communication technology makes the experience seamless and transparent. For this particular visit, they were asked to diagnose and fix my AC unit that was starting to blow warm air. Before handing over the keys, I was informed of exactly what they look for during their initial inspection, why they look for those indicators and then why they require a follow up appointment a few days afterwards. I knew we were in the right hands with how they handled everything from the start. Upon pickup, they explained their findings and what they are going to check for during the following appointment. The AC unit was immediately blowing cooler air when I left, but I am actually very relieved that they require the follow up to double check that their initial fix, was right for the long term. First impressions matter, and they will now be my family’s first go-to with anything related to our vehicles.