Brentwood Auto Repair

I am simply sharing my experience dealing with this place and anyone can choose on their own but I own 7 cars and contacted them for an issue I was experiencing in my vehicle. The lady was quick to get me an appointment but after scheduling me I was told they charge $217 just to bring it in to be diagnosed. Like I said I have many cars and have been to shops before but this was the first shop I came to here in Brentwood since moving here. When I asked if the $217 would also go towards the repair once found and fixed I was told no and that the $217 is to diagnose and repairs would be on top of that. I've never been to a shop that priced like that so I canceled my service. I literally went to a shop right down the street and the total repair was $280 including diagnostic. The thing I didn't like was when I told the woman here I was not going to move forward with the service she began to SLANDER every local shop by saying you can take it elsewhere but they will up charge to make up that difference. Her logic was way off because my $280 repair I ended up getting down the street would have cost me alsomst $500 here. Now who's price gouging here. I choose to not do business with people who slander others to make themselves look better. This just proved they will do and say whatever to make people feel like if you don't go to them you will be scammed by others. Good luck here if you choose to go here.

I am simply sharing my experience dealing with this place and anyone can choose on their own but I own 7 cars and contacted them for an issue I was experiencing in my vehicle. The lady was quick to get me an appointment but after scheduling me I was told they charge $217 just to bring it in to be diagnosed. Like I said I have many cars and have been to shops before but this was the first shop I came to here in Brentwood since moving here. When I asked if the $217 would also go towards the repair once found and fixed I was told no and that the $217 is to diagnose and repairs would be on top of that. I've never been to a shop that priced like that so I canceled my service. I literally went to a shop right down the street and the total repair was $280 including diagnostic. The thing I didn't like was when I told the woman here I was not going to move forward with the service she began to SLANDER every local shop by saying you can take it elsewhere but they will up charge to make up that difference. Her logic was way off because my $280 repair I ended up getting down the street would have cost me alsomst $500 here. Now who's price gouging here. I choose to not do business with people who slander others to make themselves look better. This just proved they will do and say whatever to make people feel like if you don't go to them you will be scammed by others. Good luck here if you choose to go here.

Everyone is so nice and knowledgeable- Ann took the time to explain everything in detail, and not once did I feel pressured by her or felt I needed to make decisions on the spot. Upfront, honest and kind- I will be making another appointment at Keep It New for my parking brakes once I have time off to do so.

Run by great people you can trust! :) And the mechanic was very thorough and detailed about my car's inspection and oil change.

Always a great experience. Excellent communication. Honest and reliable service. Would recommend.

Second time used Keep It New, clean shop, service writer very clear with pictures and advice, no hidden fees. My new service place.

Last min appt. They fit me in, lowest cost, and I had truck back fast

I can’t say enough about how amazing the people and service are at Keep It New Auto Service. I’m not even from the area, and dealing with electrical issues and a radiator leak at a shop I’d never been to felt risky. But from start to finish, they were honest, professional, and truly cared about the quality of their work and customer satisfaction. Take it from me, you won’t find a better team. I might even make the drive from LA just to come back here for future service.Thank you for taking such great care of my Ford Flex. Exceptional service all around.

This appointment was only for an oil change and filter, but I still received their complete service package, including a comprehensive safety check with photos. Great people and awesome service.

I found them to be honest and affordable in making the repairs. In fact the main reason for taking it in they indicated and printed out the paperwork that the item to be repaired is under the manufacture warranty and asked that I get in touch with them to save money. They provided the paperwork for me to give to the dealer to substantiate it being in the warranty. They said if I had any problem to come back and they would do the repair.